- Lead a team of customer service representatives to achieve operational excellence in banking process.
- Monitor and analyze key performance indicators (KPIs) such as CSAT, attrition, shrinkage, and team performance to identify areas for improvement.
- Develop and implement strategies to reduce attrition rates, improve CSAT scores, and minimize shrinkage losses.
- Collaborate with cross-functional teams to resolve complex issues related to banking processes.
Job Requirements :
- 1-9 years of experience in BPO/Call Centre industry with expertise in team leading or management role.
- Proven track record of improving team performance through effective communication, coaching, and mentoring.
- Robust understanding of KPIs such as CSAT, attrition, shrinkage, and ability to analyze data-driven insights.
- 5 days working
- Immediate joiners
📌 Operations BPO Team Lead (Bengaluru)
🏢 Altruist Technologies
📍 Bengaluru
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.