- Coordinate with Airlines/Suppliers to provide solution for complication itineraries / reissues / refunds
- Follow the airline / country related policies, fare rules and internal SOP and guidelines
- Revert back with details within the timeframe for the enquiries received
- Follow up with Clients after sending options for ticket issuance
Key Responsibilities:
- Provide travel options and follow up with clients for issuance
- Cross sell other ancillary products
- Ensure all SOPs are followed
- Ensure PLB carriers are sold on priority
- Ensure all billings are done on daily basis
- Performs any other tasks assigned in the interest of the organization
Interactions
- Within Centralized Team
- With Passengers
- With Travel coordinators of Client companies
- With Airlines
- With Internal Departments
- Other Branches