- Attend and manage inbound customer calls professionally.
- Handle customer inquiries, complaints, and service requests.
- Generate invoices and manage billing-related activities.
- Follow up with customers for outstanding payments and collections.
- Maintain accurate records of customer interactions and payment status.
- Coordinate with internal teams to ensure timely service delivery.
- Guide customers through the complete service process from onboarding to closure.
- Resolve customer issues promptly and escalate complex cases when required.
- Ensure high customer satisfaction through effective communication and problem-solving.
- Prepare daily, weekly, and monthly reports on customer support and collections.
Preferred candidate profile
- Bachelor's degree in Commerce, Business Administration, or any relevant field.
- 1-3 years of experience in customer support, billing, collections, or customer service.
- Freshers with excellent communication skills may also apply.