Key ResponsibilitiesRFQ & Quotation Management

- Review and process customer RFQs received via email and customer portals.
- Identify spare parts based on customer requirements and equipment details.
- Obtain pricing and lead times from suppliers and internal systems.
- Prepare and submit accurate quotations within agreed timelines.
- Follow up on outstanding quotations and customer feedback.

Order Handling

- Process customer purchase orders and create sales orders in the ERP system.
- Verify pricing, quantities, delivery schedules, and commercial terms.
- Coordinate with procurement, warehouse, and logistics teams for order fulfillment.
- Monitor order status and provide timely updates to customers.
- Resolve order discrepancies and delivery-related issues.

Inbox Management

- Manage and organize shared spare parts inboxes.
- Prioritize emails based on urgency and customer requirements.
- Ensure all RFQs, orders, and customer inquiries are acknowledged and assigned promptly.
- Maintain response-time KPIs and ensure no customer request is overlooked.

Price & Stock Verification

- Check stock availability in ERP systems and warehouse databases.
- Verify current pricing, discounts, and supplier quotations.
- Coordinate with suppliers for updated lead times and stock information.
- Communicate accurate availability and delivery commitments to customers.

Customer Support & Coordination

- Serve as the primary point of contact for spare parts inquiries.
- Coordinate with sales, procurement, logistics, and technical teams.
- Maintain robust customer relationships through professional communication.
- Support after-sales service activities related to spare parts orders.

Reporting & Documentation

- Maintain records of RFQs,



quotations, orders, and customer communications.
- Generate periodic reports on quotation conversion, order intake, and backlog.
- Ensure compliance with company procedures and documentation standards.

Key Responsibilities

- Create, update, and maintain:
- Operator & Maintenance Manuals (OMM)
- Workshop Manuals
- Service Manuals
- Instruction Manuals
- Training Manuals

- Develop and revise technical content in accordance with project requirements and documentation standards.
- Create and update technical illustrations to support documentation deliverables.
- Collaborate with engineering, product, and service teams to gather and validate technical information.
- Ensure documentation accuracy, consistency, and compliance with customer requirements.

Required Skills and QualificationsExperience

- Minimum 4 years of experience in technical authoring and illustration.

Technical Documentation

- Strong experience in creating and updating:
- Operator & Maintenance Manuals (OMM)
- Workshop Manuals
- Service Manuals
- Instruction Manuals
- Training Manuals

Authoring Tools

- Hands-on experience with:
- Arbortext Editor
- Oxygen XML Editor
- Content Management Systems (CMS)

Illustration & CAD Tools

- Proficient in:
- Adobe Illustrator
- Adobe Photoshop

- Working knowledge of:

- SolidWorks
- CATIA

Soft Skills

- Excellent written and verbal communication skills.
- Strong interpersonal and collaboration abilities.
- Positive attitude, ownership mindset, and commitment to quality.
- Ability to work independently and within cross-functional teams.

Preferred Qualification

- Bachelor's degree in Engineering, Technical Communication, Mechanical Engineering, or a related discipline.

📌 Spares Parts Coordinator/Design Engineer/SAP Analyst/Tech Writer (Bengaluru)
🏢 Cyient
📍 Bengaluru