About the role The team in Bengaluru owns the Observability platform that underpins Tescos engineering organisation

We are responsible for three production-grade tools Splunk, New Relic, and Runscope and act as the platform team that enables hundreds of engineering and infrastructure teams to adopt observability best practices at scale

As an SE3 in this team, you will be a senior technical owner across all three tools

You will not just operate the platform you will evolve it: driving cost efficiency, improving security posture, rolling out new capabilities (including AI-powered features in New Relic), and enabling infrastructure teams to onboard via OpenTelemetry

You will work closely with the Security team, set SLI/SLO standards for the platform, and mentor junior engineers

This role suits someone who is equally comfortable with deep technical work and cross-team collaboration, and who takes ownership of outcomes, not just tasks

You will be responsible for Splunk Platform Operations Cost Governance Splunk is our established, widely-adopted log management and SIEM platform

Your focus here is on sustaining reliability, controlling costs, and improving security not building from scratch

Partner with the Security team to onboard new data sources validating log formats, agreeing ingestion scope, and ensuring data pipeline stability throughout the onboarding process Own data ingestion cost governance: analyse ingestion volumes by team and source, identify waste or noise, and implement controls (event filtering, aggregation, summary indexing) to keep costs within budget Define and enforce ingestion standards teams should ingest only what is needed for their alerting, compliance, and debugging use cases Monitor and maintain platform SLIs/SLOs: indexing throughput, search latency, forwarder health, and data availability Drive Splunk security improvements: access control reviews, index-level permissions, audit log monitoring, credential hygiene,



and alignment with Tesco security policies Respond to and resolve platform incidents; maintain runbooks and capacity forecasts New Relic Rollout, AI Features Cost Control New Relic is in active rollout across Tescos engineering teams

You will be a key driver of adoption, new capability delivery, and platform governance

Lead the rollout of New Relic Anomaly Detection to engineering teams running discovery workshops, configuring baselines and sensitivity settings, and validating signal quality before handover Explore, pilot, and implement New Relic AI features including AI-assisted alerting, applied intelligence, and MCP (Model Context Protocol) integrations and build a roadmap for wider adoption Manage data ingestion within contracted limits: identify high-volume sources, work with teams to tune instrumentation, and implement ingest drop rules or sampling strategies as needed Monitor and maintain New Relic platform SLIs/SLOs: agent coverage, ingest pipeline health, alert reliability, and dashboard availability Drive New Relic security improvements: user access governance, API key lifecycle management, SAML/SSO configuration, and audit log review Act as the primary escalation point for teams consuming Recent Relic supporting onboarding, troubleshooting instrumentation gaps, and advising on NRQL-based alerting and dashboarding Runscope Ongoing Operations Security Runscope is already rolled out to teams for API monitoring

Your focus is on maintaining reliability, improving security, and ensuring SLOs are met

Ensure Runscope API monitoring operates within defined SLIs/SLOs: test pass rates, alert latency, and integration uptime Work with teams to review and improve existing test suites coverage gaps, flaky tests,



and alerting thresholds Drive Runscope security improvements: access control reviews, token rotation, integration security, and alignment with Tesco security standards Support teams in extending API monitoring coverage as new services are onboarded OpenTelemetry Infrastructure Onboarding Enablement A key growth area for the team is helping infrastructure teams adopt observability by deploying and managing the OpenTelemetry (OTel) Collector as the standard telemetry pipeline

Design and maintain OTel Collector configurations for infrastructure teams covering metrics, traces, and logs across on-prem, cloud, and hybrid environments Build deployment patterns (Helm charts, configuration templates, automation scripts) that make it easy for infra teams to onboard self-sufficiently Manage OTel pipelines routing telemetry to Splunk, New Relic, or both implementing processors, filters, and exporters as needed Document onboarding guides and runbooks; run enablement sessions with infrastructure teams Troubleshoot telemetry gaps, data quality issues, and collector performance problems Platform Governance Mentorship Maintain SLI/SLO definitions and dashboards for all three observability tools; report platform health to the Engineering Manager Contribute to security reviews across Splunk, New Relic, and Runscope proactively identifying gaps and owning remediation Mentor SE1 and SE2 engineers: code and configuration reviews, pair debugging, structured feedback aligned to their development plans Represent the Observability team in architecture forums, vendor conversations, and cross-functional planning Assist the Engineering Manager with hiring: technical screen design and participation in interview panels

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Systems Engineer III (Bengaluru)
🏢 Tesco
📍 Bengaluru