Job Title: Relationship Manager (RM)

Role Overview

The Relationship Manager will serve as the primary point of contact for an assigned portfolio of clients. The core objective is to build deep, trusting relationships, ensure high client retention, and identify opportunities to upsell or cross-sell products and services. This role bridges the gap between client needs and internal operational capabilities.

Key Responsibilities

- Portfolio Management: Maintain and nurture a dedicated portfolio of corporate or retail clients, ensuring regular touchpoints and high satisfaction levels.
- Business Development: Identify opportunities to expand existing client accounts by cross-selling products, solutions, or services.
- Client Retention: Proactively identify at-risk accounts, resolve client grievances swiftly, and implement strategies to minimize churn.
- Market Intelligence: Gather client feedback and market insights to help internal product, sales, or operations teams improve offerings.
- Revenue Targets: Achieve assigned quarterly and annual revenue targets through account growth and renewals.
- Cross-Functional Collaboration: Coordinate closely with internal technical, operations, and credit/finance teams to ensure smooth delivery of services promised to the client.

Required Qualifications & Skills
- Experience:



2 to 5 years of proven experience as a Relationship Manager, Account Manager, or Client Success Executive (preferably within Banking, Financial Services, Insurance, or Industrial B2B sectors).
- Education: Bachelor s degree in Business Administration, Marketing, Commerce, or a related field (MBA is a robust plus).
- Communication: Exceptional verbal and written communication skills; multi-lingual capabilities (e.g., English, Hindi, and local regional languages) are highly valued.
- Problem-Solving: Strong negotiation, conflict-resolution, and interpersonal skills.
- Tech Savvy: Proficiency in CRM software (like Salesforce or Zoho) and MS Office (Excel, PowerPoint).

Performance Metrics (KPIs)
- Client Retention Rate / Churn Reduction: Percentage of clients retained year-over-year.
- Portfolio Revenue Growth: Total revenue generated from cross-selling and upselling within the existing portfolio.
- Net Promoter Score (NPS) / Client Satisfaction: Feedback scores collected directly from the client portfolio.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Business Development Executive (Nashik)
🏢 Impact Hr N Km Solutions
📍 Nashik