Role Overview

This role is responsible for managing end-to-end customer interactions across voice, email, and chat channels. You will be expected to resolve queries efficiently, maintain high service quality, and ensure a consistent customer experience across all touchpoints.

Key Responsibilities

• Handle customer queries via voice calls, email, and chat.

• Provide accurate and timely resolutions to customer issues.

• Maintain high response time and customer satisfaction (CSAT).

• Record and track all interactions in CRM/tools.

• Identify and escalate critical issues when required.

• Follow defined processes while maintaining problem-solving flexibility.

Requirements

• Minimum 1+ years of experience in customer support.

• Proven experience in multi-channel support (voice + email + chat).

• Excellent communication skills in English (Mandatory).

• Hindi (Mandatory).

• Any one South Indian language (Tamil / Telugu / Kannada / Malayalam). • Ability to multitask and manage multiple conversations effectively.

• Basic knowledge of CRM tools and customer support systems.

📌 Customer Support Executive (Bengaluru)
🏢 Jobs Territory
📍 Bengaluru