Role: Director - Marketplace Business
Function: Hyperlocal Marketplace
Location: Bangalore
Reports to: VP - Hyperlocal - Operations
Experience: 5+ yrs

About LoadShare
LoadShare is one of India's most innovative and resilient logistics platforms, transforming how goods move across the country. Founded in 2017, we've grown to become a pan-India, multi-category last-mile network with a unique presence in both Tier 1 metros and deep Tier 2/3 towns.

What sets us apart:

- Scale with depth: We handle ~550K deliveries/day across food, e-commerce (B2C), B2B retail, and digital commerce, powered by a 30,000+ rider network.
- Strong financials, stronger ambition: With 800+ Cr in FY26 revenue and support from global investors (Tiger Global, Matrix, BII, Stellaris, BeeNext), we have a long runway and a path to profitability.
- Dual-engine model: We not only operate India's most flexible last-mile delivery network, but also license our in-house logistics tech platform that processes an additional 20 lakh orders/day ,one of the few in India to enable asset cross-utilization across verticals.
- Strong Tech: We are in a unique position to cross-utilize the delivery boys across different
earning opportunities matching the peaks of various use-cases throughout the day. (ex: grocery peaks at 6-8 am, while bike taxi peaks from 8 to 10 am, etc). In addition to this, our supply chain SaaS platforms power over 1M+ shipments per day.
- Strategic partner to India's digital economy: We work with every major digital commerce player (ecomm, quick commerce, food, mobility) , and are expanding wallet share and capabilities within existing giants while co-creating new models with emerging platforms and brands.
- Built to scale profitably: We're not chasing GMV at all costs. We're building the most
capital-efficient, tech-enabled logistics engine in the country. We're now building for our next phase: a 5X scale-up over the next 5 years, anchored in sharper client focus, deeper solutions, and new growth engines.

- Founders/ Founding team:
Raghu Talluri (CEO) - Formerly at Myntra, McKinsey
Pramod Nair (CTO) - Formerly at Freecharge, Snapdeal, MartMobi
Rakib Ahmed (Co Founder, Head EComm/ Trucking/Warehousing)- Formerly at ICICI Prudential, Co founder Lunate Eco

Role Overview
We are looking for a business leader to own the Marketplace vertical within Hyperlocal end-to-end the Food and integrated hyperlocal business, run as a lean, high-ownership P&L.; This is not a single-city operations seat. It is a general-manager role at the intersection of operations, supply, product, and client management: you will own the numbers, lead the city heads who run food and integrated operations across multiple cities, work hand-in-glove with our Product team to build the capabilities the business
needs,



and act as the commercial and operational interface to our Food clients.
As a 3PL, we serve our client's demand through LoadShare's own rider supply, so owning the health, reliability, and economics of that rider base is central to the role, not a downstream concern. The outgoing leader will continue running the business for ~2 months, giving you a structured handover into a well-established team and operating rhythm.

Key Responsibilities
1) Marketplace Business & P&L;
- Own the end-to-end P&L; for the Marketplace (Food + integrated hyperlocal) vertical across cities

-Drive revenue, contribution margin, and cost-per-order in a lean operating structure
- Be the single point of accountability for business performance, service levels, and client
experience

2)Client & Commercial Management
- Own the relationship with Food clients -commercials, QBRs, SLA governance, escalations, and wallet-share expansion.
- Lead commercial negotiations (rate cards, handling fees, current-scope pricing) and reconcile
revenue and payouts with client and finance teams

3) Rider Supply & Fleet Operations
- As a 3PL serving client demand through our own riders, own the health of the rider and fleet
ecosystem across marketplace cities so demand is met reliably and profitably
- Drive rider acquisition, onboarding, engagement, and retention to keep supply ahead of client demand including during peaks and festive surges
- Build and manage reliable fleet-partner and vendor ecosystems; ensure consistent coverage and service quality across cities
- Improve rider productivity and utilisation orders per rider, batching, route efficiency, idle time and manage rider cost and payout structures
- Reduce rider attrition through better earnings design, engagement, and on-ground experience; partner with Supply and KAM teams on incentive and scheme design
- Standardise supply onboarding playbooks and best practices across the network

4) Product Partnership
- Work closely with Product and Tech to scope, prioritise, and ship the capabilities the business needs (rider tooling, store/topology features, surge and scheme logic, reconciliation, compliance flows).
- Translate on-ground problems and client asks into explicit product requirements; act as the
business owner in build and launch decisions
- Drive adoption of new features across city teams and measure impact

5) City Operations & Team Leadership
- Lead and develop the City Heads who run food and integrated hyperlocal operations in their




markets.
- Set targets across service, cost, and scale; run a tight review and RCA cadence
- Build leadership depth and succession across the distributed team

6) Scale, Launches & Expansion
- Drive new store, micro-market, and city launches and ramp in T2/T3 markets
- Standardise launch playbooks, staffing models, and SOPs; ensure peak and festive readiness

7) Operational Excellence & Compliance
-Own key KPIs: OPD/order volume, SLA/TAT, cancellations, fill rate, rider productivity and
availability, attrition.
- Drive continuous improvement through data-led problem-solving
- Ensure adherence to SOPs, safety, and regulatory/compliance requirements (e.g. eShram/COSS)

8) Cross-Functional Stakeholder Management
- Partner with Finance on payouts, reconciliation, and margin tracking
- Work across Business, Product, Tech, Supply, and Client stakeholders to turn business goals into on-ground execution

Metrics You'll Be Measured On
-Revenue and revenue-per-order
-contribution margin and cost-per-order
-OPD / order volume and growth
-SLA / TAT and delivery success
-cancellation rate
-fill rate / order acceptance
-rider acquisition and supply fill
-rider productivity (orders per rider per day) and availability
-rider attrition
-rider cost / payout per order
-new-launch ramp and time-to-stability
- payout reconciliation accuracy
- client satisfaction and wallet share.

Experience & Background

1) 6-10 years in hyperlocal, quick commerce, food delivery, e-commerce, mobility, or last-mile
logistics
2) Proven ownership of a business line or multi-city operation with P&L; responsibility (multi-city / 1L+ daily volume preferred)
3) Strong track record building and scaling rider/fleet supply acquisition, retention, productivity, and cost to meet client demand
4) Demonstrated experience working closely with Product/Tech to build and ship capabilities not just consume them
5) Solid client and commercial management track record (negotiations, QBRs, SLA governance)
6) Exposure to 3P logistics, fleet vendors, and ground operations
7) Experience in high-growth, high-intensity, ambiguous environments

Who You Are
- A business owner first ,comfortable owning the number and the team, not just the ops
dashboard.
- Hands-on with the supply side you know what it takes to keep riders acquired, productive, and retained at city scale
- Strong, data-driven decision-maker who moves between strategy and on-ground execution
- Able to run a lean structure and still drive scale
- A genuine product partner who can write a sharp requirement and own a launch
- A credible client-facing leader and a strong people leader of distributed teams
- High ownership, bias for action, calm in ambiguity

📌 Director - Marketplace Business (Bengaluru)
🏢 Loadshare Networks
📍 Bengaluru