Job Summary

We are seeking an experienced Senior Business Analyst with expertise in 3PL, Logistics, Transportation, Warehousing, and Fulfillment Operations.
The ideal candidate will act as the bridge between business and technology teams, leading requirements gathering, solution design, system enhancements, integrations, testing, and release activities. This role requires close collaboration with business stakeholders, Product Owners, Development, QA, and Operations teams to deliver scalable technology solutions that improve operational efficiency and customer experience.

Key Responsibilities

- Gather, analyze, and document business requirements through workshops, stakeholder discussions, and process reviews.
- Translate business needs into BRDs, FRDs, User Stories, Acceptance Criteria, Process Flows, and Business Rules.
- Analyze existing logistics processes and recommend technology-driven improvements.
- Collaborate with Product Owners, Development, QA, Integration, and Operations teams throughout the SDLC.
- Support solution design, system enhancements, integrations, and digital transformation initiatives.
- Facilitate backlog grooming, sprint planning, requirement clarification, and release activities.
- Perform gap analysis, root cause analysis, and impact assessments.
- Support UAT, defect triage, production issue resolution, deployments, and post-production support.
- Define KPIs, reporting requirements, and automation opportunities.

Required Skills & Experience
Business Analysis

- 8+ years of Business Analysis experience.
- Strong experience in:
- Requirements Gathering & Analysis
- Business Process Mapping & Improvement
- Functional Analysis & Solution Design
- User Stories & Documentation
- Gap & Root Cause Analysis
- UAT Planning & Execution
- Agile Delivery & SDLC
- Integrations, Release Management & Production Support

Logistics & 3PL Domain Expertise
Strong understanding of:

- Third-Party Logistics (3PL)
- Transportation Management
- Warehouse & Fulfillment Operations
- Order Management
- Carrier Management




- Freight Audit & Transportation Billing
- Reverse Logistics
- Customer Logistics Operations

Stakeholder & Delivery Management

- Experience creating BRDs, FRDs, Process Maps, Use Cases, and Business Rules.
- Ability to lead workshops, requirements discussions, and solution reviews.
- Experience working with business stakeholders, development teams, QA teams, and operational users.

Data & Analytics

- Strong analytical and problem-solving skills.
- Experience working with operational data, reporting, KPI development, and business performance analysis.

Preferred Qualifications

- Experience supporting logistics and 3PL technology solutions.
- Experience with enterprise application implementations, integrations, and digital transformation initiatives.
- Understanding of APIs, EDI, and system integrations.
- Experience supporting end-to-end SDLC activities including testing, deployment, and production support.
- Experience working in Agile environments and coordinating cross-functional teams.
- Relevant certifications in Business Analysis, Agile, Project Management, Logistics, or Process Improvement are a plus.

Soft Skills

- Strong communication, presentation, and facilitation skills.
- Excellent stakeholder management and relationship-building abilities.
- Ability to influence decisions and drive alignment across business and technology teams.
- Strong analytical mindset and problem-solving capabilities.
- Self-motivated, collaborative, and comfortable working in fast-paced environments.

Mandatory Requirement

- Must be willing and able to work until 3:30 AM IST, Monday through Friday to support global stakeholders and business operations.

Ideal Profile




A senior Business Analyst with strong 3PL and Logistics domain expertise, capable of leading requirements, system enhancements, integrations, testing, and delivery initiatives while effectively partnering with business, operations, and technology teams.

Must-Have Skills

Required Skills & Experience Business Analysis • 8+ years of Business Analysis experience. • Strong experience in: o Requirements Gathering & Analysis o Business Process Mapping & Improvement o Functional Analysis & Solution Design o User Stories & Documentation o Gap & Root Cause Analysis o UAT Planning & Execution o Agile Delivery & SDLC o Integrations, Release Management & Production Support Logistics & 3PL Domain Expertise Strong understanding of: • Third-Party Logistics (3PL) • Transportation Management • Warehouse & Fulfillment Operations • Order Management • Carrier Management • Freight Audit & Transportation Billing • Reverse Logistics • Customer Logistics Operations Stakeholder & Delivery Management • Experience creating BRDs, FRDs, Process Maps, Use Cases, and Business Rules. • Ability to lead workshops, requirements discussions, and solution reviews. • Experience working with business stakeholders, development teams, QA teams, and operational users. Data & Analytics • Solid analytical and problem-solving skills. • Experience working with operational data, reporting, KPI development, and business performance analysis. Preferred Qualifications • Experience supporting logistics and 3PL technology solutions. • Experience with enterprise application implementations, integrations, and digital transformation initiatives. • Understanding of APIs, EDI, and system integrations. • Experience supporting end-to-end SDLC activities including testing, deployment, and production support. • Experience working in Agile environments and coordinating cross-functional teams. • Relevant certifications in Business Analysis, Agile, Project Management, Logistics, or Process Improvement are a plus.

📌 Senior Business Analyst (Jaipur)
🏢 Programmers.io
📍 Jaipur