- Manage defects reported by customers or internal stakeholders through various channels such as email, phone, or web-based platforms.
- Conduct root cause analysis (RCA) to identify the source of the issue and develop corrective actions to prevent recurrence.
- Collaborate with cross-functional teams including engineering, manufacturing, and quality assurance to resolve defects in a timely manner.
- Analyze data from infotainment systems to identify trends and areas for improvement.
Job Requirements :
- 4-8 years of experience in automotive industry with expertise in defect management using tools like JIRA.
- Solid understanding of error analysis techniques for identifying root causes of issues.
- Proficiency in ticketing tools like Helpdesk software for managing customer requests.