Role Name: ServiceNow ITAM (HAM & SAM)
Desired Experience Range: 4 to 15 Years
Location: Mumbai
Interview: F2F
Job Description
Key Responsibilities:
Implement and customize ITAM modules (HAM & SAM Pro) on ServiceNow
Manage asset lifecycle processes including procurement, inventory, deployment, and retirement
Configure software license management, compliance tracking, and normalization
Develop solutions using Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer
Integrate ServiceNow with procurement systems, discovery tools, and third-party vendors
Work with CMDB and Discovery teams to ensure data accuracy and reconciliation
Build reports and dashboards for asset visibility, compliance, and optimization
Required Skills:
Robust hands-on experience in ServiceNow ITAM (HAM & SAM)
Good understanding of software licensing models and asset lifecycle management
Expertise in CMDB, CSDM framework, and data management
Proficiency in JavaScript and ServiceNow platform scripting
Experience with Flow Designer, Integration Hub, and REST APIs
ServiceNow certifications (CSA / CAD / CIS–HAM / CIS–SAM preferred)