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Role of Service Manager is of paramount importance for the Merchant services unit, The role is for a Vintage team member to Manage Customer Service with Contact centre Services for POS, Ecommerce, Digital in store products for large territories, HNW merchants, large team network Asset Management. Manage timely installations and service calls Dispute management - Charge back & Retrieval Fulfillment. Complaint Management. Help Desk Management. Satisfactory Internal Bank audit Compliance to Internal/External regulatory service standards Complaint Management & TAT Management Service Quality & Process Improvement Reduce Operational Errors, maintain optimum efficiency in customer service process Maintenance of agreed customer service levels and standards Manage customer communication Customer Email and letter management Financial transaction processing of surrounding transactions
📌 Service Manager Merchant Service Bhavnagar Mehsana Ahmedabad
🏢 HDFC Bank
📍 Bhavnagar