We, Durable Fastener Private Limited, are seeking a dynamic and proactive female Sales and Customer Service Representative to join our team. As a pivotal member of our company, you will be responsible for handling leads received from Indiamart, Indias leading B2B platform, as well as offline inquiries. Your primary focus will be to effectively convert leads into sales and ensure exceptional customer service throughout the process.

Working Hours

8:30 AM to 6:30 PM.

Commitment

MINIMUM 2 YEAR

Key Responsibilities

- 1.Lead Management::
- Monitor and respond to leads posted on Indiamart promptly and professionally.
- Handle inbound calls and inquiries from potential customers with enthusiasm and expertise.
- Effectively manage offline leads received through various channels, ensuring timely follow-up and conversion.
- 2.Sales Conversion::
- Understand customer requirements and recommend appropriate products or services to meet their needs.
- Prepare and send quotations to potential customers, ensuring accuracy and competitiveness.
- Proactively follow up with leads to maximize conversion rates and achieve sales targets.
- 3. Customer Service::
- Provide exceptional customer service throughout the sales process, addressing any inquiries or concerns promptly and courteously.
- Build and maintain strong relationships with customers to foster loyalty and repeat business.
- 4. General Office Duties::
- Assist with general office tasks as needed,



including but not limited to filing, data entry, and administrative support.

Qualifications Required

- Minimum education requirement: Graduate of any field preferred or Standard 12 passed (HSC).
- Proven experience in sales, customer service, or a related field is advantageous.
- Excellent communication skills, both verbal and written, with a professional demeanor.
- Strong negotiation and persuasion abilities, with a customer-focused approach.
- Ability to multitask and prioritize tasks effectively in a rapid-paced environment.
- Proficiency in MS Office applications (Word, Excel, Outlook) and familiarity with CRM software is a plus.
- Female candidates are preferred for this role.

Benefits & Growth

- Competitive salary commensurate with experience.
- Opportunities for career growth and advancement within the company.
- Training and development programs to enhance skills and knowledge.
- Positive and inclusive work environment with a supportive team. The first increment will be given after the successful completion of the 3-month training period.
- 1 Hour Lunch Break

Note: Job responsibilities may evolve based on company requirements and candidate ability.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Business Development Executive - BDE (In-House Sales) (Rajkot)
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📍 Rajkot