Tower Lead (Support & Operations)

Experience: Not Available to Not Available years

Location: Gautam Buddha Nagar, India

Skills: Java, Spring Boot, microservices, Recent Relic, SRE principles, DevOps practices, Angular, NoSQL, CouchDB, Couchbase, incident management, root cause analysis, Linux, networking fundamentals, application runtime diagnostics, cloud platforms, Azure, AWS, GCP, Docker, Kubernetes, CI/CD, JMeter, chaos engineering, retail, eCommerce, order management, payments, loyalty, promotions, customer identity, profile services

Job Summary
To ensure timely resolution of escalations according to agreed-upon norms, deliver reports and services as outlined in the SOW, and effectively implement organizational initiatives.

Key Responsibilities
1. To ensure generation of tower level EE & EN revenue
2. To ensure that all responsibilities, tasks and escalations/crisis are closed as per agreed SLA norms
3. To oversee Operational Hygiene, validate reports and ensure that services are provided as per agreed SOW
4. To promote positive customer satisfaction and develop new initiatives/ frameworks to improve the same
5. To oversee and implement Profit Improvement Plan (PIP)



through levers like Automation & self-driven initiatives

Skill Requirements
Site Reliability Engineering (SRE) role, emphasizing over 7 years of IT experience with expertise in Java, Spring Boot, microservices, and hands-on experience with New Relic for performance monitoring understanding SRE principles, DevOps practices, and experience with high-availability large-scale eCommerce platforms, along with operational knowledge of Angular applications and NoSQL databases such as CouchDB or Couchbase

Other Requirements
Key skills include incident management, root cause analysis, production troubleshooting, Linux, networking fundamentals, and application runtime diagnostics
Preferred qualifications include experience with cloud platforms (Azure, AWS, GCP), containerization and orchestration tools like Docker and Kubernetes, CI/CD automation, performance testing tools like JMeter, and chaos engineering concepts
Domain experience in retail or eCommerce, covering order management, payments, loyalty, promotions, customer identity and profile services, and handling high-traffic seasonal sale events is also favored

📌 Tower Lead (Support & Operations) (Noida)
🏢 HCL Technologies
📍 Noida