Supra ITS, through its subsidiary Atomic North India, has an immediate opening for a Vice President of Managed Service Delivery.

If you are a senior, hands-on leader with global IT operations experience, this role offers significant responsibility and impact.

LOCATION: Hybrid
ABOUT SUPRA ITS
Founded in 1999, Supra ITS is a global IT partner delivering Managed IT, Cybersecurity, Digital Transformation, Application Services, and BPO. Headquartered in Mississauga, the company has 650+ employees worldwide, with 24/7 NOC operations in Canada and India.
Supra ITS delivers server/network management, private cloud, disaster recovery, service desk, and advanced security solutions, all supported by a security-first and SLA-driven model.

CANON PARTNERSHIP
In 2021, Canon Canada made a strategic equity investment in Supra ITS. This partnership integrates Canon’s innovation with Supra’s agility, enabling rapid growth in North America through automation, cloud, security, and managed services. Together, we deliver scalable, secure, customer-centric technology solutions.
ABOUT ATOMIC NORTH
Atomic North is the India-based subsidiary of Supra ITS, serving as the global delivery and operations centre behind Supra’s Managed IT, Application Services, and BPO businesses.

As an integral part of Supra ITS’ international ecosystem, Atomic North ensures operational transparency, and seamless collaboration with our North American leadership teams.

As Supra ITS scales rapidly across North America in partnership with Canon, Atomic North is expanding its leadership team in India to support the company’s next phase of growth, maturity, and operational excellence.





ABOUT THE ROLE
This senior leadership role is responsible for building, managing, and expanding Infrastructure Services delivery in India, covering Service Desk, NOC, and SOC. You will drive operational excellence, customer satisfaction, and financial performance. Over time, the role will expand to full P&L; ownership for Managed Services and Managed Security, including revenue, profitability, and service innovation.
This is an ideal role for leaders seeking North American standards of accountability, governance, and performance—without relocating. Travel to North America may occur based on performance and business needs.

WHAT MAKES THIS ROLE UNIQUE
• Direct collaboration with the CEO and executive teams in Canada and India
Backed by Canon, a globally trusted brandHigh global exposure across customers, teams, and delivery operations
YOU ARE
A hands-on, accountable leader who drives outcomes while developing people and systems. You bring:
Solid operational discipline and governanceExperience building scalable teams and processesFinancial awareness (margins, utilization,



profitability)Customer-focused communication and global stakeholder managementStrategic thinking combined with daily execution disciplineProactive problem-solving and decision-makingAbility to bridge cultural expectations between India and North America
You elevate IT operations into a predictable, high-performing business.

KEY RESPONSIBILITIES
Strategic Leadership
• Lead and scale India Infrastructure Services (Service Desk, NOC, SOC) for 24×7 global delivery
Build a high-performance operational organization aligned with Supra ITS standardsDevelop a 3-year roadmap for automation, process optimization, and cybersecurity maturityPartner with global leadership on strategy, innovation, and customer success
Operational Excellence
• Own SLAs, MTTR, CSAT, uptime, and service quality
Implement ITIL-based processes and continuous improvement modelsEnsure operational alignment across Service Desk, NOC, and SOC using tools such as ConnectWise, N-able, IT Glue, CrowdStrike, and BrightGaugeOversee governance and readiness for SOC 2, ISO 27001/20000, and related certifications
People & Organization Development
• Lead and mentor delivery managers and teams (200+ staff)
Build a culture of accountability and continuous learningStrengthen leadership capabilities across service delivery and customer success
Financial & P&L; Responsibilities
• Manage cost structures, resource utilization, and billing efficiency
Transition to full P&L; ownership for Managed Services and Managed SecurityImprove delivery margins, retention, and revenue growthIdentify upsell opportunities, service enhancements, and new offerings
Customer & Partner Engagement
• Lead client governance, QBRs, and

📌 Vice President of Managed Service Delivery (Mumbai)
🏢 Supra ITS
📍 Mumbai