Sr Group Operations Manager

Experience: Not Available to Not Available years

Location: India

Skills: Not Available

Job Summary
To ensure retention of accounts, generation of account level EE/ EN revenue, and completion of all project deliverables as per customer requirements through effective management & monthly review of teams.

Key Responsibilities
• To ensure generation of an account level EE & EN revenue
• To ensure retention of accounts that are due for renewal or maintain high level of customer satisfaction (ACSAT)
• To ensure that all responsibilities and project deliverables are completed within SLAs through effective team management and monthly reviews
• To identify attrition percentage in accounts and take up initiatives to reduce the same
• To implement Profit Implement Plan (PIP), review Budget vs. Actual Cost and analyze the deviation to plan strategies to reduce deviation through levers like Automation & self-driven initiatives.
• To ensure absorption of freshers as per the defined account targets
• To perform value addition activities (CIP & SIP) and implement strategies to improve productivity.

📌 Sr Group Operations Manager (Mumbai)
🏢 HCL Technologies
📍 Mumbai