Engineer (Support & Operations)

Experience: Not Available to Not Available years

Location: Others, India

Skills: Monitoring system alerts, logs, and performance metrics, Initial assessment and categorization of incidents, Handling routine issues according to predefined procedures, Escalating complex issues to L2 or L3 support teams, Maintaining documentation for common issues and resolutions, Providing basic assistance to end-users

Job Summary
1. Monitoring system alerts, logs, and performance metrics.
2. Initial assessment and categorization of incidents.
3. Handling routine issues according to predefined procedures.
4. Escalating complex issues to L2 or L3 support teams.
5. Maintaining documentation for common issues and resolutions.
6. Providing basic assistance to end-users.

Key Responsibilities
1. Monitoring system alerts, logs, and performance metrics.
2. Initial assessment and categorization of incidents.
3. Handling routine issues according to predefined procedures.
4.



Escalating complex issues to L2 or L3 support teams.
5. Maintaining documentation for common issues and resolutions.
6. Providing basic assistance to end-users.

Skill Requirements
1. Monitoring system alerts, logs, and performance metrics.
2. Initial assessment and categorization of incidents.
3. Handling routine issues according to predefined procedures.
4. Escalating complex issues to L2 or L3 support teams.
5. Maintaining documentation for common issues and resolutions.
6. Providing basic assistance to end-users.

Other Requirements
1. Monitoring system alerts, logs, and performance metrics.
2. Initial assessment and categorization of incidents.
3. Handling routine issues according to predefined procedures.
4. Escalating complex issues to L2 or L3 support teams.
5. Maintaining documentation for common issues and resolutions.
6. Providing basic assistance to end-users.

📌 Engineer (Support & Operations) (Mumbai)
🏢 HCL Technologies
📍 Mumbai