- Participate in troubleshooting for both hardware and software issues;
- Perform general onsite, hands-on support for technology, Equipment, and/or Devices and supporting the troubleshooting and resolution of technical issues and execution of Service Requests at Customer Locations
- MACDs; Hardware changes (e.g., hardware installation and testing upon configuration); Server/Storage reboots; Power cycles; Post-deployment validation of service functionality;
- Provide onsite escorts for Third Parties;
- Customer Location survey updates (rack elevations, current equipment, etc.);
- Video room support including endpoints and meeting room panels;
- Assisting with live events as requested by Customer
- Activities requiring onsite support (e.g., helping to resolve Network and compute issues in collaboration with the vendor(s) providing infrastructure and network support).
- Perform deskside support as part of onsite troubleshooting and resolution activities to address issues with user equipment (e.g., User Devices, user software).
- Onsite troubleshooting of User Devices (e.g., address driver issues, hardware fault diagnosis, peripheral support, device provisioning follow-ups, OS issues, network access issues);
- Onsite troubleshooting of Software issues for Software included in the User Device configurations (e.g., Microsoft Office, Adobe Creative Cloud);
- Validating that conferencing systems, telepresence systems, and video conferencing suites are operational
- Checking networked printers and MFDs for error messages
- Where required, address appointments scheduled requiring onsite support (e.g., current employee onboarding)
- Are trained in and at the appropriate level of experience for the technologies and products being supported;
- Have at least two (2) years of experience in end user services support analyst roles;
- Can speak clearly, communicate effectively, read, and write in both the language(s) local to their site and English;




- Participate in troubleshooting for both hardware and software issues;
- Perform general onsite, hands-on support for technology, Equipment, and/or Devices and supporting the troubleshooting and resolution of technical issues and execution of Service Requests at Customer Locations
- MACDs; Hardware changes (e.g., hardware installation and testing upon configuration); Server/Storage reboots; Power cycles; Post-deployment validation of service functionality;
- Provide onsite escorts for Third Parties;
- Customer Location survey updates (rack elevations, current equipment, etc.);
- Video room support including endpoints and meeting room panels;
- Assisting with live events as requested by Customer
- Activities requiring onsite support (e.g., helping to resolve Network and compute issues in collaboration with the vendor(s) providing infrastructure and network support).
- Perform deskside support as part of onsite troubleshooting and resolution activities to address issues with user equipment (e.g., User Devices, user software).
- Onsite troubleshooting of User Devices (e.g., address driver issues, hardware fault diagnosis, peripheral support, device provisioning follow-ups, OS issues, network access issues);
- Onsite troubleshooting of Software issues for Software included in the User Device configurations (e.g., Microsoft Office, Adobe Creative Cloud);
- Validating that conferencing systems, telepresence systems, and video conferencing suites are operational
- Checking networked printers and MFDs for error messages
- Where required, address appointments scheduled requiring onsite support (e.g., new employee onboarding)
- Are trained in and at the appropriate level of experience for the technologies and products being supported;
- Have at least two (2) years of experience in end user services support analyst roles;
- Can speak clearly, communicate effectively, read, and write in both the language(s) local to their site and English;

📌 Field Service (Mumbai)
🏢 TRIGENT SOFTWARE PRIVATE
📍 Mumbai