Summary of Role Responsibilities

• Drive adherence to the retail SOPs, retail standards, ambience, floor hygiene standards and processes for

the store in collaboration with the relevant stakeholders (including omni channel SOPs and processes)

• Check and ensure all customer service touch points are manned as per required norms (CSD, store

entrance, fitting rooms, baggage counter etc.)

• Review and ensure cash tills are operational as per defined norms in collaboration the relevant

stakeholders

• Verify cash operations as per defined norms to detect errors and fraud

• Review and ensure all HSE processes and checklists are adhered to

• Review and ensure adherence to the asset inward, transfer and disposal processes

• Review and ensure compliance to perpetual inventory and global count processes

• Implement the marketing promotions as per defined guidelines

• Share feedback on the marketing promotions for necessary actions

• Work with the vendors to ensure availability of manpower as per defined budgets (housekeeping, security,

casual laborers etc.)

• Review and ensure adherence to the standards of customer service

• Follow up and ensure all customer issues and complaints are resolved as per defined timelines

• Manage and guide the team to deliver on the job

Part II

Key Job Responsibilities

Store Operations Management

• Undertake floor walks and ensure adherence to the retail SOPs, retail standards, ambience, floor

hygiene standards and processes for the store in collaboration with the Concept Managers (including

omni channel SOPs and processes)





• Check and ensure all customer service touch points are manned as per required norms (CSD, store

entrance, fitting rooms, baggage counter etc.)

• Work with the Concept Managers in ensuring availability of required manpower for the concepts

• Review and ensure cash tills are operational as per defined norms in collaboration with the Chief

Cashier

• Verify cash operations as per defined norms to detect errors and fraud

• Display required statutory licenses as per defined norms

• Update Wooqer checklist and follow up for implementation and closure of actions assigned in

Basecamp as per agreed timelines

• Drive LMR conversion and verify the quality of LMR data

Health and Safety (HSE) Management

• Review and ensure all HSE processes and checklists are adhered to

• Check and ensure fire exits are transparent at all points of time

• Review and ensure that the store team is trained on HSE processes and norms

Stock and Asset Management

• Review and ensure inward and outward of stock is done as per defined norms

• Check and ensure stock is cleared from the floor before store opens

• Audit the store assets as per defined guidelines

• Review and ensure adherence to the asset inward, transfer and disposal processes

• Review and ensure compliance to perpetual inventory and global count processes

• Verify and ensure all stock have bar codes, security and price tags

Marketing Promotions

• Implement the store wide marketing promotions as per defined guidelines

• Share feedback on the marketing promotions with the BMs for necessary actions

📌 Store Administration Mgr (Chennai)
🏢 Landmark Group
📍 Chennai