Job Purpose
Plan and lead management of project lifecycle for changes in processes and systems owing to scope for Charge maintenance, process improvements, new product introductions and regulatory changes; Ensure focus on AOP and critical FPC projects to deliver as per expectations and timelines and ensure consistency of charges across all customer collaterals & system. Additionally control & timely Audit of all FPC parameters which includes PPG, Fees, Charges, Collaterals & Systems
Duties and Responsibilities
Propose and plan for operational audits in business units.
- Execute operations audit and assess company operations, process, financial, compliance and other associated risks.
- Identify opportunities for improving business processes, based on audit outcomes, to minimize risks.
- Prepare and present quality reports of audit findings and recommendations to the Manager and customers.
- Coordinate with clients to identify areas of risk within clients’ businesses.
- Develop strategic initiatives to maintain and improve the audit function.
- Provide professional advice to other auditors.
- Identify key risk and control indicators for assigned audit areas.




- Identify operational risks and make recommendations to manage risks.
- Maintain documentation for risk assessment and management processes.
- Perform audit-related investigation as directed by Manager.
- Evaluate and revise internal controls and operational and management policies/procedures.
- Ensure past audit recommendations are implemented in the current audit process.
- Assist management in developing an annual audit plan.
- Ensure compliance with government laws and company regulations.
Key Decisions / Dimensions
Recommendations on the improvements of Charges maintenance processes
Decision on communication of relevant charges to customers through different collaterals
Major Challenges
Sampling methodology & framework
Engagement with multiple stakeholders to drive processes
Required Qualifications and Experience
a) Qualifications
b) Post- Graduation
c) Work Experience
? Minimum 2 years of experience in financial industry
? Strong lending domain and process understanding
? Solid stakeholder management skills
d) Understanding of lending systems (LMS, CRM, Salesforce , Montran, PLF etc. basis the role)

📌 Deputy Manager - Operations and Service (Western India)
🏢 Bajaj Finance
📍 Western India