Title: Customer Success Manager – Earlier Applicants Not Required to Apply

Computer Software

Employment Type : Full Time

Location: Remote

SiteRecon is on a mission to revolutionize the way businesses make decisions in North America by helping enterprise customers scale their sales teams. We automate property mapping and site visits through our innovative mapping platform, designed specifically for property maintenance contractors. By streamlining these processes, we give our clients back valuable time, accelerate their sales efforts, and enhance their profitability. Join us in building the next-generation property intelligence platform!

Founded by former IIT Delhi alumni with extensive experience in satellite imaging, eCommerce, and edtech. SiteRecon combines the power of Amazon and Google Docs for maps, allowing users to easily create customized maps through our AI-driven data delivery system. This platform serves as a foundation for creating survey notes, operational plans, cost estimates, and more.

Customer Onboarding: Lead the onboarding process for new clients, ensuring a smooth transition and understanding of platform features.

~ Client Relationship Management: Contract Management: Oversee the renewal process for existing contracts, ensuring timely communication and negotiation for annual agreements.

~ Develop and implement strategies to minimize churn by proactively addressing client concerns and identifying at-risk accounts.

~ Training & Enablement:



Conduct training sessions for current features and best practices, empowering clients to maximize their platform usage.

~ Gather and analyze customer feedback to inform product improvements and support strategies.

~ Performance Monitoring: Monitor customer activity and engagement levels, proactively addressing any potential issues.

~ Collaboration with Cross-Functional Teams: Work with product, sales, marketing, and support teams to resolve customer issues and enhance the overall customer experience.

~ Collect and document customer success stories and testimonials for marketing and sales use.

~ Research & Best Practices: Stay updated on industry trends and best practices in customer success and product adoption.

Educational Background: Bachelor's or Master’s degree in Business, Marketing, or a related field.

~ Relevant Experience: 2-4 years in customer success, project management, or client relationship roles, preferably within the American or European markets.

~ Training: Participate in a comprehensive 2-month training program.
- Market Presence: Help build SiteRecon’s presence in the US market with entrepreneurial flexibility.
- Ownership: Take initiative on projects that add value to the company.
- Direct Insights: Engage with key stakeholders for immediate feedback on your work.
- If you're an energetic self-starter with a passion for customer success, we want to hear from you!

📌 Hiring: CSM Manager (India)
🏢 SiteRecon
📍 India