08 Aug
|
Acme Services Private
|
Mumbai
08 Aug
Acme Services Private
Mumbai
Job Description:
- Monitor global network infrastructure and ensure maximum network availability.
- Perform 24 7 365 network monitoring and first-level troubleshooting.
- Identify, diagnose, and resolve network connectivity and performance issues.
- Provide timely restoration and resolution of network incidents within defined SLAs.
- Troubleshoot issues related to Cisco routers, switches, and network connectivity.
- Monitor network alerts and proactively identify potential network failures.
- Escalate complex technical issues to the appropriate L2/L3 teams.
- Coordinate with global service providers and internal technical teams for incident resolution.
- Maintain accurate incident records, troubleshooting details, and resolution updates.
- Follow standard operating procedures and network support processes.
- Participate in shift-based operations, including rotational/24 7 support.
📌 NCC (Mumbai)
🏢 Acme Services Private
📍 Mumbai