To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Business software has become a blocker instead of ways to get work done.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P; Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. At Freshworks, we are looking for a high-octane, strategic, and resilient Business Development Manager to spearhead our market expansion and design the frontline pipeline strategy for our next phase of regional growth. As a BDM, you will be the corporate face and voice of Freshworks, opening doors to high-value accounts and engaging sophisticated buyer personas.
If you are a consultative hunter who thrives on deep account research, creative outbound engineering, cross-functional collaboration, and the thrill of converting cold prospects into qualified enterprise opportunities, you will thrive in our quick-paced, high-performance ecosystem.
Strategic Account Mapping & Pipeline Architecture: Conduct rigorous account research and market prospecting within your designated region. You will map out complex organizational structures, understand regional nuances, and architect a robust, predictable sales pipeline from scratch.
You will break through the noise to establish meaningful business relationships.




Creative Multi-Channel Outbound Campaigns: Design and execute hyper-personalized, creative email sequences, cold-calling strategies, and targeted campaigns that capture the attention of busy enterprise decision-makers.
Master the art of the discovery call. Data Hygiene & Sales Metrics Management: Maintain an analytical, numbers-driven approach to your territory. Meticulously track your daily/weekly sales performance metrics and ensure flawless CRM hygiene by capturing precise meeting minutes, mapping next-steps, and updates.
Partner closely with regional Field Sales Directors, Product Experts, and Marketing teams to orchestrate unified account-based strategies and accelerate deal velocity.
Fuel Revenue Velocity: Your ability to move past surface-level qualification and uncover deep, high-value technical pain points will directly convert into high-velocity pipeline revenue for the field sales organization.
Champion a Peer-to-Peer Consulting Standard: By shifting from transactional selling to empathetic, solution-oriented advisory, you will elevate the reputation of the business development function across the region.

Experience & Background:
Proven Track Record:



1 to 4 years of hands-on experience in a customer-facing sales, business development, or account management role, ideally within a high-growth B2B SaaS or technology corporate environment.
Demonstrated success and comfort with high-volume outbound prospecting, including structured cold calling, social selling, and account-based marketing.
Operational Commitment: Willingness and discipline to work out of our collaborative corporate office 5 days a week to foster team synergy and accelerate peer learning.
You must be able to deliver crisp, concise, and highly persuasive pitches both over the phone and via visual mediums like PowerPoint.
Superb active listening skills with a proven ability to ask the right, high-impact questions that unlock a customer’s hidden pain points and true business needs.
Commercial Acumen: Strong understanding of standard SaaS sales cycles, funnel metrics, conversions, and target-driven pipeline performance indicators.
A genuine desire to understand, respect, and solve the business challenges that modern IT, customer service, and sales leaders face daily.
Relentless Grit & Focus: High psychological resilience with the emotional maturity to handle rejections constructively, staying intensely focused and driven by your long-term goals.
We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.

📌 Head of Training and Business Development (Bengaluru)
🏢 FreshWorks
📍 Bengaluru