Job Description: Job Purpose:

To lead and manage the insurance telesales function through the contact center, ensuring consistent achievement of sales targets, customer satisfaction, and compliance with regulatory and internal standards.

Key Responsibilities: Strategic Leadership:

- Develop and execute the overall strategy for insurance telesales through the contact center.

- Align with bank’s retail and bancassurance objectives to optimize insurance product penetration across customer segments.

Sales & Revenue Generation:

- Drive sales of life, health, and general insurance products via outbound and inbound channels.

- Achieve monthly and annual revenue targets through effective sales planning and execution.

- Analyze campaign performance and implement strategies to improve conversion rates and cross-sell.

Team Management:

- Lead, train,



and manage a large team of telesales executives and team leaders.

- Design incentive structures and productivity monitoring systems to boost team morale and output.

- Ensure regular training for product knowledge, compliance, and soft skills.

Operations & Process Management:

- Manage day-to-day telesales operations, ensuring optimal resource utilization and adherence to service levels.

- Implement call quality monitoring and customer experience enhancement processes.

- Ensure timely reporting, dashboard tracking, and data-driven decision-making.

Compliance & Governance:

- Ensure adherence to IRDAI regulations, bank policies, and product guidelines.

- Manage customer consent, data privacy, and complaint handling protocols.

📌 Contact Center Head-Insurance Sales-Mumbai-Thane
🏢 Acura Solution
📍 Mumbai