Job DescriptionManagement of daily activities of a team size of 400+ analysts N- Engages in Customer Escalations N- Ensures achievement of all system, team and individual Customer Service goals and standards N- Manages Key performanceindicators N- Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities N- Responsible for administrative aspects including reporting N- Superior communication (oral, written), presentation, and interpersonal skills N- Demonstrated ability todevelop and implement process enhancements including technology and performance N- Ability to plan, prioritize, organize and communicate/sell effectively N- Proficiency in Work-force management applications, Quality tools and technologies N- Experienced in goal setting (defining and prioritizing specific, driving objectives) N- Responsible for Process level compliance on various standards. N- Backup for the Account Deliver Head in absence

📌 Hvac Equipment Service Technician 5 (Hyderabad)
🏢 Johnson Controls
📍 Hyderabad