Alarm Monitoring, Fault Localization / Correction / Verification* Corrective Maintenance (centralized routines) * Liaises with subcontractors and 3rd parties to resolve faults Liaises with other service providers regarding network outages Should be open to work in night shifts (24/7 support) Engineer should be ready to provide emergency support during out of office hours Processes & Tools ITIL Foundation recommended Knowledge of processes (e.G.: incident restoration, network change management, network optimization process, incident and problem management) preferred. Knowledge of tools: BMC REMEDY/ITSM, NetCool, CANVAS Converged Service Platform, Seibel other platform tools preferred. Keyskills: Valuable Communication and inter personal Skills Experience in Operations and preferably Managed Services Analytical Skills. Process Orientation, Time Management Software Skill SQL and Oracle databases (preferably DBA) Visual basic, MS Acces, Microsoft office Technology Huawei Ericsson Cisco VAS (SMSC, MMSC, CRBT, etc.)

📌 Associate Technical Services Engineer (Chennai)
🏢 Fujitsu
📍 Chennai