Job Description

Role Purpose:
Responsible for handling Bill Cycle run and resolving issues during the Bill cycle run.
Handling bill rejections, rating, and re-rating of CDRs.
Solving incident tickets and work orders from different departments, ensuring rapid recovery of business processes in coordination with the departments.
Correcting erroneous data through manual intervention and workarounds, and proactively preventing errors.

Core Competencies, Knowledge, and Experience:
Robust understanding of Netcracker Billing system (NRM).
In-depth knowledge of Billing & Rating applications.
Proficient in handling production issues (L2 application operation).
Excellent knowledge of Oracle SQL and PLSQL.
Skilled in handling Linux systems.
Proficient in Unix/Shell Programming.
Experienced in using ticket systems (e.g., ITSM, Remedy).

Roles and Responsibilities:




Focus on activities that help identify and manage changing customer/business/user needs regarding IT requirements, ensuring customer satisfaction with Vodafones IT products and services in line with the Customer Service Management strategy.
Provide technical advice and administration across the IT lifecycle for all end-users.
Maintain a valuable understanding of established concepts and procedures in IT operations, including administration and maintenance of assigned applications, services, systems, and solutions.
Manage incident, problem, change, and release management, as well as vendor management, to drive improvements through innovation, best practice techniques, and collaboration.

📌 Application Support Netcracker Billing System Pune (India)
🏢 _VOIS
📍 India