Job Description

Role & Responsibilities
Provide end-to-end technical support and on-site service for the deployment, maintenance, and troubleshooting of FIS Quantum and FIS Echos platforms.
Coordinate installations, system upgrades, and performance optimization in close collaboration with cross-functional teams.
Diagnose and resolve hardware and software issues to ensure minimal disruption to client operations.
Conduct regular system checks, monitor performance, and ensure compliance with industry standards and best practices.
Document technical processes and provide clear, actionable support guidelines and knowledge base contributions.
Manage service escalations and deliver timely, in office customer support to meet established SLA targets

Skills & Qualifications

Must-Have:



Proven experience with FIS Quantum, FIS Echos, or similar financial service platforms.
Must-Have: Strong technical troubleshooting skills along with hands-on experience in hardware, networking, and IT system architecture.
Must-Have: Excellent communication and interpersonal skills with a track record in client-facing roles.
Must-Have: Ability to work in office in India and adapt to agile work environments.
Preferred: Relevant certifications in hardware, networking, or IT systems management.
Preferred: Experience with service management tools and process optimization methodologies.

📌 Service Engineer For Fis Quantum & Fis Echos Bengaluru (India)
🏢 Gigaops Global Solutions
📍 India