Job Title: International Voice Process Executive (US/UK)

Experience
1 Months – 3 Years

Location
Chennai

Employment Type
Full time

Job Description

We are looking for enthusiastic and customer-focused professionals with experience in handling US or UK voice process. The ideal candidate should possess excellent verbal communication skills, a customer-centric approach, and the ability to resolve customer queries efficiently while maintaining high service standards.

Key Responsibilities
Handle inbound and outbound calls for US/UK customers.
Resolve customer queries and provide accurate information.
Deliver exceptional customer service while meeting quality standards.
Maintain customer records and update CRM systems.
Achieve daily and monthly performance targets.
Escalate complex issues to the appropriate team when required.




Ensure compliance with company policies and process guidelines.

Required Skills
Excellent spoken English with a neutral accent.
Experience in US/UK Voice Process or International BPO.
Solid communication and active listening skills.
Positive problem-solving and customer-handling abilities.
Basic computer knowledge and typing skills.
Ability to work in rotational/night shifts.
Immediate Joiners preferred.

Preferred Experience
International Voice Process
Customer Support
Technical Support
Sales Process
Collections
Chat & Email Support (Optional)

Interview Process
HR Screening
Voice & Communication Assessment
Operations Round
Final HR Discussion

📌 Voice Process Chennai
🏢 Sutherland
📍 Chennai