Job Description – Account Director – Client Servicing

Core Responsibilities
- Maintains client relationships at operational and CXO levels by providin

gstrategic and digital advocacy regularly along with crisis managemen

t
Drives development of tactical plans, translating strategies into tactics & ensur

eteam deliverables align with strategie

s
Helps develop award-winning, insightful and creative ideas to drive results an

dbrand influence for our client

s
Builds/improves relationship with senior journalists and influencers across th

ecountr

y
Oversees development and maintenance of a national media universe for al

lclient

s
Guides the Account Managers & team members to track upcoming news storie

sand proactive pitching for placement of clients’ message

s
Drives current business through participating in and leading client pitches specifi

cto social and web strategies, investigative research, campaign analysis

,monitoring, et

c
Directs the Account Managers in client retention, improvement of Clien

tSatisfaction Score & overall servicing cost management of client portfoli

o
Coaches,



develops and mentors a team of highly engaged individuals &

; Empower them to succeed in their career

s
Ensures a conducive work workplace by resolving team conflict

s

Skills & Value

s: Ability to Collaborate & Nurture positive worki

ng Relationships with the Clients, Colleagues within the Agency and across the netwo

rk Demonstra

te Thinking and Innovation skills during challenging projec

ts Self-motivation: Should be able to create their own schedule and routine to ke

epthemselves focused on the task without other distraction

s. Willing to learn and use digital tools: Virtual communication and collaboration is ke

y. The candidate should be willing to learn and use digital tools such as vid

eoconferencing apps and other company-specific digital platform

s. Time consciousness: Should value their own’ s as well as the team’s time Setti

ngmeetings and deadlines at appropriate hours to ensure they work in sync with everyo

neels

e. Critical thinking: Should be able to think creatively or use tools which help in fleshi

ngout ide

as

📌 Client Engagement Director Mumbai
🏢 VelivoHR
📍 Mumbai