Job Description :

Responsible for reviewing and analyzing discrepancies by cross-verifying from different data sources
Meets individual goals while assisting team to meet team goals
Operates with urgency in a real time service setting
Contributes to the development of new tools and process mapping that supports recent offerings and updates/improves current tools, actively seeks opportunities to implement changes which improve accuracy, timeliness, productivity and customer satisfaction
Defines, communicates and manages workflow and data coordination to support various implementation related reports (i.e., reporting, inventory, capacity reporting, and ad-hoc reports as needed by management)
May perform other duties as assigned

Requirements
Medium competency in excel skills
Ability to comprehend and write in English for structured written communications. Emails/IMS to be sent to internal teams
Ability to respond to all inquiries within a timely manner
Candidate should achieve a score of B1-4 or above in CEF assessment conducted during selection process




Strong interpersonal and communication skills – both verbal and written
Adaptability/Ability to interpret variable input details
Critical thinking and decision making
Strong analytical, Reasoning, and Problem solving skills
Good computer navigation skills
Working knowledge of Excel (Intermediate Level) on VLookup, Pivots, usage of Functions and Formulae
Typing speed of 25 Words per Minute with 90% Accuracy
Candidate should preferably have knowledge of US Insurance
Ability to navigate multiple systems and applications
Ability to produce high quality in production in environment.
Ability to troubleshoot, identify user errors vs. system mapping errors (enrollment dates, method, system logic)
Ability to work independently
Ability to understand and question established process guidelines for possible process improvements
Ability to pay outstanding attention to detail – especially during processing of transactions
Possess keen sense of acquiring knowledge

Adaptable and versatile to work in night shifts

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