We are hiring Contact Centre Specialists to provide exceptional customer support by handling client and financial advisor queries, resolving account-related issues, and delivering a seamless customer experience. The ideal candidate should possess excellent communication skills, problem-solving abilities, and the capability to thrive in a fast-paced environment.

Role & Responsibilities:
Serve as the first point of contact for clients and financial advisors regarding account queries, service requests, and troubleshooting.
Handle inbound and outbound customer calls professionally and efficiently.
Process service requests and resolve account-related cases within defined service levels.
Accurately document customer interactions and maintain records in internal systems.
Educate clients and advisors on new services, products, and processes.
Resolve customer concerns while maintaining high service quality and compliance standards.
Collaborate with internal teams to ensure timely issue resolution.
Participate in team meetings, training sessions, and process improvement initiatives.
Deliver an outstanding customer experience through professionalism, empathy, and effective communication.

Candidate Profile :
Minimum 1 year of experience in Customer Service, Contact Centre, BPO, Voice Process,



or a related industry.
Excellent verbal and written communication skills.
Strong customer handling and problem-solving abilities.
Comfortable working in a rotational shift environment.
Ability to multitask and work efficiently in a quick-paced environment.
Solid attention to detail and commitment to compliance.

Preferred Qualifications:
Graduate in any discipline.
Experience in customer support, contact centre will be preferred.

Required Skills:
Customer Service
Voice Process
Contact Centre Operations
Inbound & Outbound Calling
Customer Relationship Management
Problem Solving
Communication Skills
Multitasking
MS Office
Documentation & Compliance

Work Profile:
Work Mode: Hybrid
Work from Office: 3 Days per Week
Work from Home: 2 Days per Week

Shift Details:
Shift Window: 8:30 PM 4:00 AM
Working Hours: 8.5 Hours
Break: 1 Hour
Week Offs: Rotational

Location:
Gurugram
Noida

Transportation:
Two-way cab facility provided.

Employment Details:
Experience: Minimum 1 Year
Employment Type: Full time
Industry: BPO / Customer Support
Department: Customer Support, Service
Role Category: Voice Process
Role: Contact Centre Specialist

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