Roles and Responsibilities
Provide technical support to customers via phone, email, or chat for desktop and laptop issues.
Troubleshoot hardware and software problems using various tools and techniques.
Document customer interactions using CRM software for accurate tracking and reporting.
Escalate complex issues to senior engineers or other teams when necessary.
Collaborate with internal teams to resolve recurring issues and improve overall customer satisfaction.
📌 Technical Support Engineer Bengaluru
🏢 Quess
📍 Bengaluru
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