Duties and Responsibilities

As Front Office Supervisor, I will assume full responsibility for the productive operation in the following:
Review arrivals and departures to plan for the next day s activities. Coordinate arrivals, departures and billing requirements. Block rooms for arrivals and ensures any discrepancies are resolved.
Review daily arrivals and departures to ensure proper handling of Special Guests, VIP Guests and Groups.
Ensure rooms are checked prior to guest s check-in to ensure they are clean, properly equipped and in a high standard of maintenance.
Implement and maintain guest recognition program.
Assist in scheduling, training and providing feedback to Front Office Receptionist.
Handle guest feedbacks, inquiries, and comments. Log them and initiate appropriate action and follow up.
Ensure all equipment of the department is kept clean and in positive working condition.
Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
Strictly adhere to LQA standards and guest comments.

Qualifications

To execute the position of Front Office Supervisor, I must have the required qualifications,



technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
High school diploma or equivalent and at least 2 years experience in a similar hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
Technical skills include MS Office Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have knowledge of hotel/resort and policies regarding reservations, discounts and detailed procedures in handling local and overseas room bookings.
Fluent in English.

The above is intended to provide an overview of the role and responsibilities for a Front Office Supervisor at Six Senses Fort Barwara. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Front Office Supervisor Tonk
🏢 IHG Hotels & Resorts
📍 Tonk