Updation of OPD Schedule
Generating reports like
PHP Appointments
Appointment cancellation
Incoming & outgoing calls details
Internal calls detail.
CTQ (call pick up)
OPD blocking & Unblocking
Rescheduling of appointments
Sending Messages to patients whenever require.
Taking esclation calls.
Handling call center duty mobile.
Announcement of all codes.
Updating of recent marketing promotions.
Attend all external & internal calls whenever require.
Making call back to patients whenever require.
Handling PHP calls.
Give appointment for all the visiting & full time consultants.
Transfer external calls to staff members whenever require.
Dial mob. No. & land line no. for patients and staff members whenever require.
To obtain regular objective feedback from patients & prepare Feedback analysis.
Must Have a positive Communication skill,
📌 Call Center Executive Kanpur
🏢 Paras Health
📍 Kanpur
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