Responsibilities and Duties:
Understanding business and technology needs.
Helping people to use our products. Troubleshooting, investigating, and solving Customer Pain Points & Business Cases.
Building a community of support by sharing knowledge and helping team members around the world. Ability to analyze and understand a problem from the customers point of view.
Take the role of a consultant in evaluating a customer's requirement and map it to a product feature.
Coordinate developers to build and improve the Product based on the Customers business needs. Industry-level satisfaction rate in resolving all pre-sales and post-sales customer queries.
Required Experience, Skills, and Qualifications:
Proven experience as an IT Analyst, Business Analyst, IT Consultant, or similar role.
Excellent communication skills.
Extremely valuable at providing a business solution with positive analytical and problem-solving ability. Self-engaging and interested in having in-depth product knowledge.
Knowledge of WordPress/Woocommerce will be a value add

📌 Customer Support Analyst Bengaluru
🏢 Elula Tech
📍 Bengaluru