Quality Executive

Location: Bengaluru
Position Type: Full time

Position Summary: We are seeking a dedicated and detail-oriented Quality Executive to join our team. The ideal candidate will have 2 to 3 years of experience in quality assurance and will play a critical role in ensuring the highest standards of service are maintained.

Key Responsibilities:
Monitor and evaluate the quality of virtual assistance services provided to clients.
Develop and implement quality assurance processes and procedures.
Conduct regular audits and provide feedback to team members to ensure adherence to quality standards.
Analyse data to identify areas for improvement and develop action plans.
Collaborate with team leaders and managers to ensure continuous improvement.
Handle client feedback and complaints, ensuring timely and effective resolution.
Prepare detailed reports on quality metrics and present findings to management.





Qualifications:
Bachelors degree in a relevant field.
2 to 3 years of experience in a quality assurance role, preferably in a virtual assistance or customer service workplace.
Solid analytical skills and attention to detail.
Excellent communication and interpersonal skills.
Proficiency in MS Office and quality management software.
Ability to work independently and as part of a team.
Strong problem-solving skills and a proactive approach to identifying and resolving issues.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Quality Executive Bengaluru
🏢 Sparix Global
📍 Bengaluru