We are looking for a highly skilled and experienced Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 2 to 7 years of experience in a similar role, with a solid background in customer service and operations management.

Roles and Responsibility
Manage and supervise a team of customer support representatives to ensure high-quality service delivery.
Develop and implement process improvements to increase efficiency and productivity.
Analyze customer feedback and implement changes to enhance the overall customer experience.
Collaborate with other teams to resolve complex issues and improve overall performance.
Train and coach team members to enhance their skills and knowledge.




Monitor and report on key performance indicators to identify areas for improvement.

Job Requirements
Proven experience as a Team Leader or similar role in a customer-facing setting.
Robust leadership and communication skills, with the ability to motivate and inspire a team.
Excellent problem-solving and analytical skills, with the ability to make informed decisions.
Ability to work in a fast-paced environment and adapt to changing priorities.
Strong attention to detail and ability to maintain accurate records.
Experience with CRM software and other operational tools is an asset.

📌 Team Leader Operations Bengaluru
🏢 TP
📍 Bengaluru