Role & responsibilities
Collections Management:
Initiate contact with customers via phone calls, emails, or letters to ensure timely payment of

outstanding invoices.
Implement collection strategies and follow-up procedures to minimize delinquent accounts.
Negotiate payment arrangements and establish suitable payment plans with customers who are

experiencing financial difficulties.
Monitor customer accounts and maintain accurate records of collection activities, including payment

promises and disputes.
Account Reconciliation:
Perform regular account reconciliations to ensure accurate tracking of outstanding balances.
Investigate and resolve discrepancies or disputes raised by customers related to their invoices or

payments.
Collaborate with internal departments (e.g., sales, customer service, Shipment team ) to resolve any

billing or delivery issues that may impact timely payment.
Credit Assessment:
Evaluate creditworthiness of new and existing customers by analyzing financial statements, credit

reports, and payment histories.
Review and update credit limits for customers based on their payment behavior and creditworthiness.




Recommend appropriate credit terms and conditions for current customers or changes to existing

customers' credit terms.
Reporting and Analysis:
Preparation & analysis of monthly MIS of Revenue (Billed & unbilled), provisions and Debtors
Ensure periodic ledger reconciliation of the top clients

Person Specifications/ Skillsets:
Master/ bachelors degree in finance, accounting, or a related field (preferred).
Proven experience in credit control, collections, or a similar role.
Robust knowledge of credit control principles, collections practices, and relevant laws/regulations.
Excellent negotiation and interpersonal skills with the ability to handle difficult conversations tactfully.
Proficient in using Excel for data analysis.
Detail-oriented with robust analytical and problem-solving abilities.
Exceptional organizational skills and ability to manage multiple priorities.
Effective communication skills, both written and verbal.
Ability to work independently and collaboratively as part of a team

Preferred candidate profile

📌 Am Collections Gurugram
🏢 Delhivery
📍 Gurugram