07 Aug
|
Mamaearth
|
Gurugram
07 Aug
Mamaearth
Gurugram
Customer Service Executive Chat Support
Location: Gurgaon
Department: Customer Experience
Job Responsibilities:
Handle customer queries through chat in a timely and skilled manner.
Resolve concerns related to orders, deliveries, returns, refunds, and products.
Ensure high customer satisfaction by providing accurate and empathetic resolutions.
Coordinate with internal teams for issue resolution and follow-ups.
Maintain chat quality, response time, and productivity targets.
Accurately document customer interactions in the CRM system.
Requirements:
Graduate in any discipline.
0–3 years of experience in customer support/chat process (e-commerce experience preferred).
Excellent written English and typing skills.
Good problem-solving and communication abilities.
Comfortable working in rotational shifts and a rapid-paced workplace.
📌 Customer Service Executive Chat Support Gurugram
🏢 Mamaearth
📍 Gurugram