HDFC Life, one of India’s leading private life insurance companies, offers a range of individual and group insurance solutions. HDFC Life continues to have one of the widest reaches among new insurance companies with about 380+ branches in India touching customers in over 900 cities and towns. Our long-stated strategy of balanced product mix, diversified distribution, continuous product innovation and re-imagining insurance through effective use of technology has enabled us to continue our journey despite the ever-changing external setting.
Purpose of the Job:
To maintain TAT and Quality for all operations processes and work towards improvement in the existing processes, Achieve business targets of the cluster on Persistency, Lead Generation and Business Retention, Audit & Compliance.
Duties & Responsibilities:
Ensuring Quality & TAT of New Business activities
Monitor and maintain the quality and TAT
Necessary follow ups with Hub, Underwriting for policy issuance
Ensuring the Sigma Quality and TAT
Regulatory compliances for all Policy Servicing
Regulatory compliances and smooth processing of ‘Claims’
Close coordination with Sales and Grievance department
Proper cascade & Implementation of all Policy Servicing
Achieve business targets on Persistency
Ensuring the mechanism for revival calling
Analysis and regular inputs to team on the persistency
Ensuring system up-date by team
Take initiatives at the branch level to drive and enhance the contact ability of clients, premium collection & automated ways of payments.
Efforts towards drive persistency and enhance productivity
Work closely with other functions and channel partners
Achieve cluster’s Current Business lead generation targets
Ensuring sound practices and adherence to lead generation process
Take initiatives related to revenue generation
Achieve business retention targets
Work closely with Sales & channel partners
Take initiatives to create awareness and help reduce all these negative cases.
Build knowledge and skill levels of team members
Academic Qualification:
Graduate/Post Graduate
Knowledge, Skills & Abilities:
Work Experience: 5 years’ experience in Operations, Customer Service, Backend Operations preferably from Insurance or Banking sector.
Required Skills:
Team leading experience
Valuable Communication skills
MS Office (Excel, PowerPoint & etc)