Lead,mentor a team of agents
Meet or exceed KRA’s, client KPI’s of team members
to provide immediate and on the floor support and be responsible for team performance against Vendor established scorecards
Directly interface with US clients
Required Candidate profile
Excellent communication skills as a Team Lead min.2 yrs exp.
Deep understanding of collection/Retention for international process
Hands on exp. in KPI, attrition,shrinkage,AHT etc.
Rotational SHIFTS
📌 Openings For Team Lead Ops/trainer Retention ,3+yrs,gurugram
🏢 OnPoint Corporate Services
📍 Gurugram
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