Role: CRM Executive / Sr. Executive Brigade Plus (Rental & Resale)

Responsibilities:
Manage the complete customer journey for owners, sellers, tenants, and buyers from the time a property is listed, or a transaction is concluded through Brigade Plus – Rental & Resale.
Serve as a single point of contact for owners/sellers listing their property, addressing any queries raised during the process and ensuring smooth coordination with internal teams.
Initiate welcome communication for all parties’ post-transaction and set transparent expectations regarding next steps, documentation requirements, and key timelines.
Assist customers with agreements, documentation, and service-related queries to ensure a seamless and informed experience.
Coordinate and follow up with internal teams including the sales team, legal department, residential CRM, and operations teams to facilitate timely progress on service requests.
Attend to service tickets raised under Property Management Services and ensure timely updates and resolution.
Maintain accurate customer records, service status,



and communication logs in CRM systems.
Follow up with customers to ensure timely completion of formalities, including document submissions and payments, as per service timelines.
Provide proactive support and communication throughout the post-sales phase to ensure customer satisfaction and service excellence.

Requirements:
Solid work ethic with reliability and dependability
Bachelor’s or Master’s degree (preferred: BBA/B.Com/B.E/MBA)
1–5 years of experience in CRM, Customer Service, Post-Sales Coordination, or Real Estate Operations
Excellent communication and interpersonal skills (verbal and written)
Customer-first approach with a high level of ownership and attention to detail
Process-oriented with robust organizational and follow-up skills
Proficient in Microsoft Office and CRM tools
Prior exposure to real estate or property management services is preferred
Self-motivated with the ability to work independently under minimal supervision

📌 Crm Executive / Sr Executive Residential Rental & Resale Bengaluru (India)
🏢 Brigade Group
📍 India