Role & responsibilities
Respond to customer inquiries via phone, email, chat, or other communication channels.
Resolve customer complaints and provide appropriate solutions in a timely manner.
Maintain accurate records of customer interactions and transactions.
Escalate complex issues to the appropriate team when required.
Follow up with customers to ensure their concerns have been resolved.
Provide product and service information to customers.
Meet customer satisfaction and response time targets.
Collaborate with internal teams to improve customer experience.

Preferred candidate profile
PUC or any degree or equivalent (preferred).
Fresher can also apply
Excellent verbal and written communication skills.
Robust problem-solving and interpersonal skills.
Basic computer proficiency and familiarity with CRM software is an advantage.
Ability to work in shifts, including weekends if required.
Positive attitude and willingness to learn.

📌 Walk In Customer Support Executive Bengaluru
🏢 1POINT1
📍 Bengaluru