We are looking for a customer-focused and enthusiastic Customer Success Executive to help build strong customer relationships by assisting customers with product-related queries and encouraging genuine product reviews after a positive experience.

Key Responsibilities:
Handle customer warranty registrations via WhatsApp, phone, email.
Assist customers with product-related queries before and after purchase.
Guide customers on product usage, troubleshooting, and warranty processes.
Follow up with customers after warranty registration and encourage them to share honest product reviews on e-commerce platforms.
Resolve customer concerns professionally and ensure a positive customer experience.
Coordinate with internal teams to resolve escalated product or service issues.
Maintain accurate records of customer interactions and follow-ups.




Share customer feedback with the product and operations teams to help improve products and services.

Requirements:
Excellent spoken and written English and Hindi.
Solid communication, persuasion, and customer-handling skills.
Prior experience in customer support, customer success, or e-commerce customer service is required.
Comfortable using WhatsApp Business, email, and Excel for daily work.
Patient, empathetic, and able to handle customer concerns professionally.
Self-motivated with valuable follow-up and organizational skills.

What We're Looking For:
Someone who genuinely enjoys interacting with customers, can build trust through explicit communication, and understands that every customer interaction is an opportunity to create a loyal customer and strengthen our brand reputation.

📌 Customer Success Executive Ghaziabad
🏢 Enemworld
📍 Ghaziabad