Roles and Responsibilities :
AI & Digital Transformation Strategy
Develop and implement a technology innovation roadmap aligned with business goals.
Identify AI-driven prospects across departments (Front Office, Housekeeping, F&B;, Finance, HR, Sales).
Lead pilot projects for AI, automation, robotics, predictive analytics, and smart systems.
Continuously benchmark against global hospitality trends and competitor technology adoption.
Guest Experience Innovation
Implement AI-powered guest engagement tools (chatbots, virtual concierge, personalization engines).
Enhance CRM capabilities with predictive guest profiling and behavior analytics.
Drive contactless and mobile-first solutions (digital check-in/out, smart room controls).
Improve online reputation management using sentiment analysis tools.
Change Management & Training
Lead digital adoption initiatives across hotel teams.
Conduct technology awareness sessions for leadership and operational staff.
Develop SOPs for recent technology implementation.
Drive a culture of innovation within the organization.
Job Requirements :
Bachelor’s/ in Computer Science, Information Technology, AI / Data Science, or related field.
8–12 years of IT experience, with at least 3–5 years in service industry.
Proven experience in AI, automation, digital transformation projects.