Key Responsibilities
Portfolio Management: Review and monitor assigned accounts to identify outstanding dues and prioritize overdue accounts for recovery.
Customer Contact: Reach out to defaulting clients via phone calls, emails, registered letters, or field visits to remind them of unpaid invoices or loan installments.
Negotiation & Payment Settlement: Understand customer financial constraints, handle objections skillfully, and negotiate viable repayment plans or settlements within corporate policy parameters.
Data Accuracy & Tracking: Maintain accurate, updated records of all customer interactions, payment commitments, collections made, and reasons for non-payment in the system.
Payment Collection & Allocation: Follow up on committed payment dates, collect payments (cash, cheques, online transfers), and coordinate with the accounts department to ensure accurate allocation.
Legal & Escalation Coordination:
Identify critical/high-risk defaulters who refuse to pay and escalate those accounts to the legal or higher management team for further action.
Compliance: Adhere strictly to industry guidelines, code of conduct, and legal frameworks governing debt recovery.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Collection Officer Freshers Nashik
🏢 Impact Hr N Km Solutions
📍 Nashik
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