Roles and Responsibility
Supervise and manage daily operations of the business unit.
Develop and implement process improvements to increase efficiency and productivity.
Lead and motivate a team of specialists to achieve operational excellence.
Analyze performance metrics and provide feedback to improve processes.
Collaborate with cross-functional teams to meet organizational goals.
Ensure compliance with company policies and procedures.
Job Requirements
Proven experience in BPO operations and management.
Solid leadership and communication skills.
Ability to analyze data and make informed decisions.
Excellent problem-solving and conflict resolution skills.
Experience working in an international environment is preferred.
Solid understanding of business operations and management principles.