General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including: Call center-based customer support in response to a high volume of low complexity inquiries Customer issues analysis and resolution (typically performed in an office workplace) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including: Acting as liaison between customers, production and distribution departments related to specific customer orders Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets




Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates
Executes specialized projects and activities and typically works according to set principles
Usually generates and initiates own workload and doesn't need instructions or guidelines
Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product
Positions at this level are expected to significantly improve the day-to-day activities/processes
Manages and oversees the implementation of short-term activities within the team.
Decisions are of an operational nature within a defined scope. Positions on this level delivers their share of qualified responsibilities focusing on skilled excellence.
Typically manages a team of Individual Contributor co-workers.

📌 Team Lead Mdm Jaipur
🏢 TP
📍 Jaipur