Roles and Responsibility
Supervise and manage daily operations of the team to ensure high productivity and efficiency.
Develop and implement process improvements to increase customer satisfaction and reduce costs.
Lead and motivate a team of professionals to achieve their goals and objectives.
Collaborate with other departments to ensure seamless service delivery.
Analyze performance metrics and provide feedback to improve team performance.
Ensure compliance with company policies and procedures.
Job Requirements
Proven experience in BPO operations and management.
Excellent leadership, communication, and interpersonal skills.
Solid analytical and problem-solving skills.
Ability to work in a fast-paced workplace and adapt to changing situations.
Robust knowledge of BPO processes and systems.
Experience in supervising and managing a team of professionals.
Any graduate or postgraduate degree is required.